FAQs

What is your Return Policy?

Your satisfaction is our first priority, that said, all sales are final. We will gladly exchange new unused items that are in original condition with all tags, packaging and proof of purchase. All exchanges must be approved first via phone or email and any additional shipping costs involved with exchanges will be payed by you, the customer. New items may also be returned and a store credit gift card, may be issued to be used at a later date. SALE items are not returnable, USED items are not returnable. That said, we will do everything we can to make sure your stoked. Some manufacturers warranty their product even after it has been used, see “Manufacturer Warranties” below for more information. If you have any questions please do not hesitate to ask.

Any scheduled lessons or tours must be paid in full at the time of the reservation and may be cancelled with a full refund BEFORE 24 hours ahead of the scheduled time. If weather prevents lesson from being safe, alternate activities or store credit will be offered.


How do you ship your surfboards?

Surfboard, SUPs, Paddles, Sand Dollys, or Towsleds are NOT included in our free shipping offer. If you purchase a one of these items online we will contact and supply you with a new shipping quote and also to take your payment information, if shipping is too much we will happily refund your online purchase. Please ensure that you use a working Email and Phone number when creating your account so that we may be able to reach you. Orders will go unprocessed until you have been reached when shipping charges differ from your checkout total, if you feel you may have supplied incorrect information please call: (541) 574-4634.

We ship surfboards under 7ft. via Greyhound, over 7ft via Amtrak. All surfboards shipped are insured for the cost of the board (shipping cost is not insured). When the surfboard arrives at it’s destination the customer will receive a call from Greyhound or Amtrak to come and pick up the board. We find that this is the most economical way to send a surfboard. If you require faster delivery we will be happy to use Fedex, UPS or any other carrier as long as you pay for the additional shipping costs. Shipping quotes are also available upon request.


How do lessons work?

A typical lesson works like this: You show up at the shop and get your wetsuit, boots, gloves & surfboard. All rentals are for 24 hrs. You meet your instructor for a 2 hour lesson. After the lesson is finished you still have your surfing equipment for another 22 hours, allowing you plenty of time to continue practicing the skills you learned. Any scheduled lessons or tours must be paid in full at the time of the reservation and may be cancelled with a full refund BEFORE 24 hours ahead of the scheduled time. If weather prevents lesson from being safe, alternate activities or store credit will be offered.


How do rentals work?

You must be over 18 years old to rent equipment or have a parents signature. Signing our waiver, a credit card deposit and proof of ID are also required to rent. Download Rental Form.


Can you explain your Surf School?

Once you are signed up/paid for surf school it is up to you to arrive at Ossies Surf Shop in Agate beach at 10am on each day of surf school. Your surf school payment is for one person, we are flexible about changing individual students, for instance; Dad does surf school day one, son does it day two and mom participates day three, all for just $99! If the weather conditions in the ocean are not SAFE on a day of Surf School we will take the surf school to a nearby lake for Stand Up Paddle surfing and Kayaking. Any scheduled lessons or tours must be paid in full at the time of the reservation and may be cancelled with a full refund BEFORE 24 hours ahead of the scheduled time. If weather prevents lesson from being safe, alternate activities or store credit will be offered.


Is Ossies Surf shop hiring?

Ossies Surf Shop is always looking for honest, positive, motivated, reliable, self directed individuals to join our team. Preferred skills include surfing knowledge/experience or desire to learn, sales experience, retail experience, computer & people skills. Must have good references, good hygiene and good sense of humor. This is a challenging position, there are lots of positives but also lots of work. If you are interested please submit an application. Download Application.

*Sorry, we are not interested in anyone who is not here in town to do an interview.

BOOK NOW