Shipping Policy
Oversized or bulky items including but not limited to Surfboard, SUPs, Paddles, Sand Dollys, Boardbags or Towsleds are NOT included in our free shipping offer. If you purchase a one of these items online we will contact and supply you with a new shipping quote and also to take your payment information, if shipping is too much we will happily refund your online purchase. Please ensure that you use a working Email and Phone number when creating your account so that we may be able to reach you. Orders will go unprocessed until you have been reached when shipping charges differ from your checkout total, if you feel you may have supplied incorrect information please call: (541) 574-4634.
All surfboards shipped are insured for the cost of the board (shipping cost is not insured). We ship using USPS, Fedex or UPS depending on the item. You may ask for faster shipping from any other carrier as long as you pay for the additional shipping costs. Shipping quotes are also available upon request.
Free Shipping on Orders over $75. Enter code "FREESHIP"
Free Shipping is available on qualified orders over $75 that ship within the US excluding Alaska and Hawaii. Oversized items such as surfboards and sups do not qualify for Free Shipping. Please read below for the full details.
- Shipping on most orders over $75.00 is free of charge to customers within the Continental U.S
- Free shipping will be either UPS Ground, Fedex Ground, or USPS Priority Mail (at the discretion of Ossies Surf Surf).
- Some oversized items will not be included in our free shipping policy.
- Any express shipping will be paid in full by the customer.
- If you place multiple orders with Free Shipping we may combine them into one shipment
Why didn't my order qualify for free shipping?
If your order did not qualify for free shipping it may be because...
- Your order total was under $75
- You are shipping somewhere outside of the Continental US.
- You have ordered one of our OVERSIZED items that is too large to qualify for our free shipping offer.
If you purchase a "bulky" item we will call you with the actual shipping cost and give you the option of paying for the shipping over the phone. If you do not want to pay for the shipping we will happily refund your purchase and cancel the order.